At RT99, we believe online gaming should be an enjoyable form of entertainment, not a burden. We provide self-control tools, support resources, and practical guidance so every member can enjoy a healthy and responsible gaming experience.
Online gaming should be an enjoyable leisure activity. Like watching a movie or going to a concert, it is a way to relax and have fun — not a way to earn income or escape life's pressures.
Rt99 takes our responsibility towards every member's well-being seriously. That is why we invest in a range of tools and resources that allow you to maintain full control over your gaming habits. We do not just follow the rules — we genuinely care about every member's long-term experience on our platform.
This page covers everything you need to know about responsible gaming, how to identify early warning signs, and where to get help if needed. Read carefully and keep this information as a reference.
We offer a range of practical tools that you can activate directly from your account to keep your gaming experience in check.
Set the maximum deposit amount you can make per day, week, or month. Once the limit is reached, the rt99 system will automatically block further deposits until the limit period resets.
Set the maximum number of hours you can spend on the platform each day. rt99 will send a reminder when the time limit is almost reached and automatically log you out once the limit is met.
Need a short break? Activate cool-off mode for 24 hours, 72 hours, or 7 days. During this period, you will not be able to log in or make any transactions on the rt99 platform.
A stricter option — exclude yourself from the rt99 platform for 1 month to 5 years. During this period, your account will be fully suspended and no promotions will be sent.
View a full record of your gaming activity, deposits, withdrawals, and time spent on the platform at any time. Full transparency helps you make smarter decisions.
Rt99 sends periodic reminders during gaming sessions to inform you of the time elapsed and the amount spent during that session.
Gambling problems rarely appear suddenly. They usually begin with small behavioural changes that are easy to overlook. Here are the signs to watch for in yourself or a loved one:
Answer the questions below honestly to get a general picture of your gaming habits. This is not a clinical diagnosis — it is simply an initial guide.
You do not have to face this alone. RT99 and support organisations are ready to help you take the first step.
The RT99 support team is available around the clock to help you activate self-control tools, answer questions about account limits, or simply listen to your concerns.
For more sensitive matters requiring privacy, you may contact the rt99 Responsible Gaming team via email. All communications are strictly confidential.
Rt99 encourages members experiencing serious problems to seek help from certified counsellors. Problem gambling counselling is available in Malaysia through various government agencies and NGOs.
Sharing experiences with others going through similar situations can be incredibly helpful. Peer support groups provide a safe, non-judgmental environment.
Rt99 provides articles, guides, and reading materials on how to identify and manage problematic gaming habits, accessible directly from the platform's support page.
As an additional layer of protection, you can install third-party access blocking software on your device to prevent access to gambling sites during your self-exclusion period.
Rt99 sets a minimum age requirement of 18 for all platform users. This is not merely a regulatory requirement — it is our moral responsibility to ensure children and teenagers are not exposed to gambling activities.
During the registration process, rt99 conducts age verification through a rigorous KYC process. Any account suspected of being owned by a minor will be suspended immediately until full identity verification is completed.
Rt99 also does not send any promotional materials that appeal to children, and does not use mascots or visual elements that may attract minors in our marketing campaigns.
Responsible gaming is more than just a slogan at rt99. It is part of our platform's DNA:
Answers to the most frequently asked questions by RT99 members about responsible gaming.
Create your RT99 account today and take full advantage of all the self-control tools we offer. Play with peace of mind, play responsibly.