Rt99 takes the protection of every member's personal data seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your information in accordance with Malaysia's data protection requirements.
Privacy is more than just words on paper for rt99. Here are six concrete actions we take to ensure your personal information remains safe and secure at all times.
All data transmitted between your device and rt99's servers is protected by 256-bit SSL encryption. This means no third party can intercept or read your information during data transfer.
RT99 member data is stored on servers protected by multiple layers of security. Only authorised personnel with a legitimate business need may access members' personal information.
Rt99 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes without your explicit consent.
You may update, correct, or request deletion of your personal data at any time through your RT99 account settings or by contacting our support team, available 24/7.
Rt99 operates in compliance with the Malaysia Personal Data Protection Act 2010 (PDPA). All our data handling practices are designed and regularly audited to ensure full compliance with legal requirements.
In the event of any security incident involving member data, rt99 is committed to notifying affected members within 72 hours, along with the steps taken to address the situation.
Rt99 ("we", "Platform", or "rt99") is fully committed to protecting the privacy of every individual who uses our services. This Privacy Policy is designed to explain clearly and transparently how we handle your personal data from the moment you first visit our website until you no longer use the rt99 platform.
As an online gaming platform serving users in Malaysia, we understand the importance of the trust you place in us when you register and use rt99's services. We take that trust seriously and do not take lightly our responsibility to protect every member's personal information.
This Privacy Policy applies to all information collected through the RT99 website, RT99 mobile app, email communications, customer support Live Chat, and all other interaction channels between you and RT99. This Policy should be read together with the RT99 Terms and Conditions, which together form the complete agreement between you and our platform.
Rt99 only collects personal data that is strictly necessary to provide a safe, efficient, and responsible service. The following are the categories of data we collect:
| Data Categories | Example Information | How It's Collected |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Registration form, KYC process |
| Contact Data | Phone number, email address, residential address | Account registration, profile updates |
| Financial Data | Bank account number, account holder name, transaction history | Deposits, withdrawals, payment verification |
| Technical Data | IP address, browser type, device information, access logs | Automatically collected during platform use |
| Gaming Data | Wagering history, wins, gameplay patterns | Gaming activity on the platform |
| Communication Data | Live Chat records, support emails, feedback | Interact with the rt99 support team |
We do not collect data classified as sensitive — such as health information, political views, or religious beliefs — except in very limited circumstances and with your explicit consent.
Rt99 uses collected personal data solely for legitimate purposes directly related to the provision of platform services. We do not use your data for any other purpose without first obtaining your consent.
Primary Purposes of Data Use:
For direct marketing purposes such as sending promotional offers via email or SMS, rt99 will obtain your consent separately. You may withdraw this consent at any time through the notification settings in your account.
Rt99 does not sell, rent, or disclose members' personal data to third parties for their own commercial purposes. However, there are limited situations where rt99 may need to share your data with certain parties to ensure the platform operates smoothly and remains compliant with applicable laws.
Parties That May Receive Your Data:
Rt99 implements comprehensive technical and organisational security measures to protect member personal data from unauthorised access, disclosure, alteration, or destruction.
Technical Security Measures Implemented:
While rt99 takes all reasonable precautions, no security system is entirely free from risk. Therefore, you also play an important role in keeping your account secure by using a strong password and not sharing your login credentials with anyone.
Rt99 uses cookies and similar tracking technologies to enhance the user experience, ensure session security, and understand how the platform is used by members. Cookies are small text files stored in your browser when you visit the rt99 website.
Types of Cookies We Use:
You can manage cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality and security of the RT99 platform.
Rt99 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable laws and regulations.
Data Retention Period:
When your personal data is no longer required, RT99 will securely delete or destroy it using methods that ensure the data cannot be recovered. You may request data deletion at any time, subject to mandatory retention requirements imposed by law.
As a data subject, you have certain rights regarding your personal data held by rt99. We fully respect these rights and provide accessible channels for you to exercise them.
You have the right to obtain a copy of the personal data we hold about you. Requests can be made via Live Chat or the RT99 support email.
You have the right to request correction of any inaccurate or incomplete personal data through your RT99 account profile settings or by contacting customer support.
You may request deletion of your personal data, subject to mandatory retention obligations required under Malaysian law.
In certain circumstances, you have the right to request that RT99 restrict how your personal data is processed, for example while a dispute is being resolved.
You may object to the processing of your personal data for direct marketing purposes at any time without providing a reason.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider where applicable.
To exercise any of the above rights, please contact the rt99 support team via Live Chat. We will process your request within 14 business days from the date of receipt.
The rt99 platform is strictly for users aged 18 and above. rt99 does not knowingly collect or process personal data from individuals under the age of 18.
The rt99 platform integrates various third-party services such as licensed game providers and approved payment gateways. While rt99 carefully selects its partners and ensures they adhere to high data protection standards, rt99 is not responsible for the separate privacy practices of those third parties.
Each game provider and payment service integrated with rt99 has its own privacy policy governing how they handle data shared with them during transactions or gaming sessions. We encourage you to read the privacy policies of those parties if you wish to understand their practices in greater detail.
Rt99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or the technologies used. Any amendments will be published on this page with a new "Updated" date.
For material amendments that significantly affect your rights, rt99 will notify you through:
Your continued use of the rt99 platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you should stop using the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how rt99 handles your personal data, our team is ready to assist through the following channels:
We value your feedback and are always working to raise the standard of personal data protection at rt99 for the safety and comfort of all our members.
Your privacy and security are always our top priority. Register now and enjoy the best online gaming experience in Malaysia with complete peace of mind.